Returns & Exchanges

At Renee Cosmetics, we want you to be completely satisfied with your beauty purchase, which is why we offer a seamless 15-day return and exchange policy for all unopened products. To ensure hygiene standards, returned items must be in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number along with your email address to select the items you wish to return or exchange.

• 2.
  Quality Verification

  Upload clear photos of the product and its packaging to confirm the item is unused and the safety seal is still present for our team to review.

• 3.
  Pack and Ship

  Once approved, securely package your items in the original box and use the prepaid shipping label provided via email to drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.