Frequently Asked Questions
Everything you need to know about your RENÉE beauty journey.
Are RENÉE products cruelty-free?
Yes, we are proudly 100% cruelty-free. We do not test any of our products or ingredients on animals.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
Due to the hygienic nature of cosmetic products, we only accept returns for items that are received damaged or defective. Please contact us within 48 hours of delivery to initiate a claim.
Are your products safe for sensitive skin?
All our products are formulated with high-quality ingredients and are dermatologically tested. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most locations.